It’s a new landscape for small businesses around the world. Regardless of how you started your business, your reputation before the digital age rarely impacts your success today. Most customers are focused on where you are now and in the digital age, and that means – “What are your Google, Facebook and Yelp ratings?”
Modern businesses need a real and active approach to managing their online reputation. Unfortunately for Birdeye users, their small business features fall short of industry standards in a couple of key factors.
The services are bloated with local search services, social listening, social ticketing, competitor analysis which makes their software bulky and time consuming to figure out and can result in analysis paralysis.
Their review generation is limited with a very basic review gate that leaves you open to possible negative reviews. Lacking customization features makes it impossible to create your review marketing in your brand vs Birdeyes brand and that really fails to help you manage “your” reputation.
The pricing structure is not competitive with similar software services comprehensive packages because they are filled with many features that just don’t apply to most small businesses. This means instead of slimming down their packages to meet your business’ needs, you’ll be forced to pay for enterprise level features with your startup budget. Not to mention you are required to sign a 12 month contract. Why do software companies require such contracts? Their users would quit due to Birdeye software not working?
Before you get locked into a long and costly contract, we challenge you to try our FREE Demo and see how much better Review Wave is than Birdeye.