PatientPop is probably the 2nd most impressive practice marketing software. They have some great features like local listing SEO, online scheduling, appointment reminders, and feedback surveys. Unfortunately, the cost is extreme with packages starting at $500 per month.
PatientPop promises to help patients find your website at the top of search engines, or through enhanced web profiles across various healthcare, local, and social media sites. It does allow patients to call your office or schedule an appointment online, but only shows the doctor’s schedule. So if a patient wants to schedule an appointment with a different provider (for example a dental cleaning), they may run into difficulty doing so. If you find that PatientPop is able to integrate with the software you’re using, it can push appointments to your schedule, but again it’s only doctor’s appointments. It offers appointment reminders to reduce no shows. After each patient’s appointment, they receive a satisfaction survey to collect feedback and encourage a boost in your online reputation.
PatientPop offers a demo of their service, but it’s not that easy to schedule. You must fill out a form and then wait to hear from them, whereas Review Wave has instant scheduling using the chat feature on our website. You can schedule a free demo instantly, and get your questions answered right away!
With a quick search, we found many reviews online complaining of less than honest sales tactics from PatientPop sales teams. Some complained that they were promised discounts which they never received. Others complained that it was hard to get a hold of someone after they signed up, when it came time to resolve issues or settle differences. Some stated that they were endlessly hounded by PatientPop salesman. When it comes to communication, Review Wave’s team prides itself on always picking up the phone, and always being available for our customers. You are #1 to us, and we will never ignore you or avoid your calls.
PatientPop falls behind Review Wave, as Review Wave has more features. We not only offer great features like Local Listing SEO, online scheduling, appointment reminders, and feedback surveys, but we also power up your practice with 2-way texting, social media sharing and check-in marketing! Our surveys and marketing emails and texts are all customizable. And we do all this at almost HALF the cost of PatientPop! In addition, we offer superior support. PatientPop does not guarantee when an issue will be resolved, and for general requests, they typically have a 3 day turnaround time. Review Wave support often handles general requests within hours, not days.
Overall, PatientPop does seem to deliver a great product. However, with their high price tag, PatientPop seems to be only for the wealthy, or high volume practices, not the average practice. PatientPop unfortunately won’t be the solution for everyone out there since it won’t fit into every budget. It also provides a fair amount of features, but not all practices need that sort of in-depth software, when all they are looking to do is address their online reputation. It may be overkill for some. Review Wave offers a simple software with a reasonable monthly cost which practically anyone can afford, for any budget.