Customer Success Manager
Tired or Stuck in your current role?
Ready to work for a company with PURPOSE??
A company that takes pride in its work and takes the success of its customers seriously? A company that wants you to be able to grow indefinitely??
Pay: $20-25/hour PLUS performance increases!
#228 INC 500 in 2020! #328 INC 500 in 2021!And we're just getting started!
Apply only if you are a high-energy, tech-savvy professional who is smart, hungry for success, witty, empathetic, LOVES DOGS, is confident and looking for a career in SaaS and tech startups. PS: we have an in-house chef who provides a green smoothie and healthy lunch DAILY.
Check us out @ www.reviewwave.com
NO REMOTE WORKERS.
Must be able to come into the office, Monday through Friday, 7:30 am to 4 pm.
Responsibilities & Requirements:
As a Customer Success Manager, you will provide top-shelf customer service to all customers via Zoom, inbound/outbound calls, chats, and emails, maintain account tasks and keep DETAILED records in Hubspot and Google Calendar, troubleshoot client issues and resolve their questions, and work with the Leadership team to share insights for efficiency, productivity, and improving our customer experience.
Qualities for Success:
- You’re a complex problem solver/outside-the-box thinker, especially with tech!
- You love talking to people and are comfortable/personable on the phone.
- You can be self-sufficient but you’re also a team player.
- You’re an efficient and highly organized self-starter who thrives in challenging situations and FAST-paced environments.
- You love feedback and you’re always looking to reach new heights.
- You’re driven and the opportunity to grow outside your comfort zone excites you!
Do you have what it takes?
Email firstname.lastname@example.org with your resume and a brief intro of the real you! Please include the position you are applying for in the subject line.