How Does The Money Back Guarantee Work?
Simple. Subject to our Terms of Service at any time in the first thirty (30) days you may cancel the annual subscription plan for any reason by giving us written notice at firstname.lastname@example.org of your intention to cancel the annual subscription plan. Upon receipt of notice by Review Wave, we will refund your first month’s payment towards the annual subscription plan and close your account. No partial refunds are given.
Can you guarantee I won’t get bad reviews using your system?
No, actually it’s the opposite. If you have unhappy customers we help you find them. And with our system we get the feedback via a form and hopefully that allows you to fix the problem before they go to the internet to leave that terrible negative review.
Do you support multiple review sites?
Yes. We tell most clients to focus on Google and Yelp but we give each customer the opportunity to promote ANY review site of their choosing.
What if I need more than 5000 feedback requests per month?
No problem, additional requests are simply billed as overages at 4 cents per text. These are billed on your renewal date for the prior 30 days.
Is there a setup fee?
How long are your contracts?
Our Contracts are annual but billed monthly.
Are there any additional fees?
There are usage fees if you go above the 5000 texts per month or if you send greetings cards.
Can I choose my own phone number to text from?
Yes you can absolutely choose to use your own landline number and its part of the simple set up.
Where do my reviews get published?
We keep track of your feedback but the reviews get published on the review sites that your clients choose based on your choice of sites to promote.
Do I need to enter my credit card details to sign up?
Yes. Since we allow users to send emails and text messages we want to make sure we have real people and avoid spammers. But when you sign up you get our 30 day money back guarantee. If at any time in the first 30 days you decide its not for you are welcome to simple say, hey guys this isn’t for me and we will give you a full refund.
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