TERMS OF SERVICE
(Last Updated April 26, 2019)
Thank you for using Review Wave’s (“Review Wave,” “we,” “our,” “us”) Call Tracking HQ, Review Wave or LandLine platform (the “Platforms”). Review Wave values and respects you, and these Terms of Service (the “Terms of Service”) are intended to form the foundation of the governing items with respect to your use of the Platforms. We may update these Terms of Service at any time. By accessing and using Review Wave, completing the registration process, or signing up for an account, you are agreeing to these Terms of Service.
- “Authorized User” means any of your employees, consultants, contractors or agents authorized by your administrator to access and use the Review Wave Service on behalf of your business, in each case subject to such person’s agreement to be bound by the Terms of Service.
- “Front End Code” means our user interface display and usability platform. This includes, but is not limited to, the layout, color scheme, HTML pages and source code, etc.
- “Review Wave Materials” means any documentation, user guides or other similar materials provided by Review Wave to you in connection with your use of the Review Wave Service.
- “Review Wave Service” means any of the Review Wave set of SaaS solutions that are developed, operated, and maintained by Review Wave (and its third-party service providers) and that are subscribed to through an Review Wave branded or controlled website (or Review Wave partner website) that includes a link to these Terms of Service. The definition of Review Wave Service does not include any separate professional Services (as defined below) that may be purchased by you from Review Wave.
- “Order Form” means any online or written subscription order form for the Review Wave Service or for Services submitted by you either during an online subscription process or separately signed by you and submitted to Review Wave, and any future purchase order or order form that makes reference to this Agreement. The Review Wave Order form(s) shall be governed by the Terms and Conditions of this Agreement and are incorporated herein by reference.
- “PHI” means: (i) “protected health information” as defined in 45 CFR § 160.103; and (ii) any other patient or health information protected by the Health Insurance Portability and Accountability Act of 1996, as it may be amended from time to time (“HIPAA”), including the regulatory revisions implemented pursuant to the Health Information Technology for Economic and Clinical Health Act (the “HITECH ACT”).
- “Services” means any implementation, training or other professional services provided by Review Wave to you pursuant to the terms of an Order Form.
- “Subscription Term” means the use term for the Review Wave Service set forth on your Order Form and any additional renewals of such term.
- “Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227” means the federal statute governing the use of telephone equipment.
- “Third Party Content” means the content, including software code that a Review Wave partner or other third party may bundle with the Review Wave Service, for a specific market or niche offering.
- “Your Data” means registration information, information concerning your Authorized User(s) and customers and contacts, business, marketing and financial information, and any similar data that you upload to the Review Wave Service.
2. TERM & TERMINATION
- Standard Term. Unless a different term is specified in a signed Order Form between you and Review Wave, the initial term of your subscription to a Review Wave Service will begin on the submission or execution of your Order Form. Review Wave offers only an annual subscription plan (collectively the “Subscription Term”) that is automatically renewed on an continual basis. The Subscription Term shall continue until the subscription is terminated as provided for in Section 2.2. The term of this Agreement will automatically terminate when all active Subscription Terms have been terminated.
- Limited Money-Back Refund. Upon the execution of a Review Order Form and receipt by Review Wave of the first month’s annual subscription payment, you have a limited, thirty (30) day period to cancel the annual subscription plan. The limited money-back refund is subject to the additional requirements that: (1) you complete the Review Wave Customer Success protocol within seven (7) days of registration; and (2) you run the Review Wave software in accordance with our requirements for at least twenty-one (21) days. Non-compliance with these requirements or expiration of the thirty (30) day period after payment of the first month’s annual subscription payment shall relieve Review Wave from any obligation to provide this limited money-back refund. In the event, you have complied with the aforementioned criteria, you may give us written notice at firstname.lastname@example.org indicating your intention to cancel the annual subscription plan. Upon receipt of notice by Review Wave and compliance with the aforementioned criteria, we will refund your first month’s payment towards the annual subscription plan. No partial refunds shall be allowed.
- Accounts Opened Post Money-Back Refund.In the event you have received a limited money-back refund per Section 1(a) above and intend to execute an annual subscription plan thereafter, you agree to pay the then current reinstatement fee.Any reinstatement fee is subject to change per Review Wave’s discretion.
- Termination without Cause. As you have signed up for our annual subscription plan, you agree to pay the cumulative monthly subscription fees for the entire annual Term; however, you may cancel the annual subscription plan from automatically renewing by giving Review Wave thirty (30) days’ notice prior to expiration of the Subscription Term. Review Wave’s termination rights are in addition to any suspension rights it may have under this Agreement or the incorporated Acceptable Use Policy.
- Termination for Material Breach. In the event it is alleged during an annual Subscription Term that Customer experiences a loss of business critical functionality caused by Review Wave more than three (3) times during any rolling twelve (12) month period which causes substantial harm to Customer (“Repeated Severe Issues”) and Review Wave is unable to cure such alleged issue(s) within thirty (30) days of Customer’s written notice to Review Wave after the the third instance, then, Customer may terminate this Agreement and/or annual Subscription Service Order (“the Date of Termination”).
- Effect of Termination. Upon termination of the Subscription Term other than termination for material breach in section 2.3 above, all Fees then due and payable to Review Wave must be paid in full. Contingent upon its receipt of all such Fees, Review Wave will continue to make Your Data available for downloading through the termination date. In the event an annual Subscription Term is terminated in accordance with Section 2.3 above, then Customer shall pay for all fees up to the Date of Termination and shall be relieved of its remaining payment obligations for the remainder of the annual Subscription Term.
3. NON-COMPETE and NON-SOLICITATION.
You agree that during the Terms of Service, you and/or your Authorized User(s) may not use any of Review Wave’s Confidential Information, data, or other content relating to the Platforms or user accounts in any manner whatsoever other than for purposes of the Subscription Term, and shall not use any such information to compete, directly or indirectly with Review Wave, or solicit any competitor of Review Wave.
4. INCORPORATION BY REFERENCE.
The following documents are incorporated by reference as though fully included within these Terms of Service. Your acceptance of these Terms of Service constitutes your agreement to follow the following policies and laws.
- Review Wave Order Form;
- Call Recording Laws and Regulations;
- Review Wave Acceptable Use Policy;
- Testimonial Disclaimer Statement; and
- Business Associate Agreement
5. NOTICE TO MINORS.
Review Wave aims to fully comply with all federal laws and, thus, at a minimum, you must be at least eighteen (18) years of age to use the Platforms. If you are a minor, you must obtain the consent of your parent or legal guardian to use the Platforms and agree to these Terms of Service. No one under eighteen (18) years of age may provide any personal information, and Review Wave does not knowingly collect personal information from children under the age of eighteen (18).
If you are under eighteen (18) years of age, please do not send any information about yourself to us, or to anyone else through the Platforms. Personal information includes, but is not limited to, your name, address, telephone number, or email address. If we learn we have collected any personal information from anyone under the age of eighteen (18), we will immediately delete that information per the requirements of the Children’s Online Privacy Protection Act and any other applicable laws. If you believe we have received information from or about a child under the age of eighteen (18), please contact us at email@example.com with a subject heading Terms of Service.
6. USER ACCOUNTS.
In order to use certain features of the Platforms, you may need to create an account. If the Platforms require you to create a user account, you are only to use your user account and not the user account of another without their permission.
You agree you shall immediately notify Review Wave of any unauthorized use of your username, password, or any other breach of security whatsoever. In order to safeguard your security, the security of these Platforms, and the user experience of others, you agree to log out of your account at the end of each session on the Platforms. Please remember to exercise particular caution when accessing your account from a public or shared computer so others are not able to view or record your password or other personal information.
As you browse these Platforms, you may be asked to provide certain registration details or other information. It is a condition of your use of the Platforms that all the information you provide on the Platforms is correct, current, and complete.
We reserve the right to disable any user identification code, username, or password, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have failed to comply with any provision of the Terms of Service, or any other applicable agreement, law, or regulation.
7. MOBILE APPLICATIONS.
From time to time, we may offer mobile applications for public consumption and/or download (the “Apps”). Please note, Apple, Inc. and Google, Inc. or any other third-party provider for the Apps may have separate Terms of Service, which must be followed. You should always read and understand the policies of any third-party provider before making any purchase or downloading any of the Apps.
8. REVIEW WAVE TECHNOLOGY.
Review Wave may make available technology to you on their Platforms, which may also be included in connection with the Review Wave Services. These include, but are not limited to the following:
8.1 Call Recording. When a calling party initiates a call to a tracking phone number, Review Wave will, at your discretion, create a digital audio recording of the telephone call. The laws regarding the notice and notification requirements of such recorded conversations vary by jurisdiction. You are responsible for applying and complying with the local laws in the relevant jurisdiction, including without limitation, those of the Federal Telephone Consumer Protection Act (“TCPA”) when using this feature. Review Wave provides the ability to play a customizable voice message at the beginning of each call to alert callers that the call will be recorded. If you choose to record telephone calls, you expressly agree and acknowledge that: (1) you are authorized to make incoming call recordings of the intended call recipient and have received their consent; (2) you have indicated to the call recipient at the beginning of the call that their call is being recorded; (3) you have provided a mechanism to your intendent call recipient(s) where they can opt-out of calls recorded by you; and (4) Review Wave shall have no liability whatsoever in respect of any use made by you, your employee, contractor, officer, agent, authorized representative or other third party, of the recordings and its contents, and/or of any personal information. You either: (1) authorize Review Wave to play a voice message advising the caller that the call is being recorded prior to the call being connected to the party answering the call; or (2) make the necessary arrangements to ensure that the caller is provided with the necessary warning about the presence of any recordings made of a call-in accordance with the law.
8.1.1 Text Appointment Reminders.Review Wave may provide an optional appointment reminder service, which may include additional related fees.As a matter of practice, Review Wave requires that you obtain the necessary consent from the parties to be contacted via text prior to utilizing our text appointment reminder services.Before utilizing our text services, you specifically represent that you have complied with the local laws in the relevant jurisdiction, including without limitation, those of the Federal Telephone Consumer Protection Act (“TCPA”) when using this feature.Additionally, if you choose to use our text appointment reminder services, you expressly agree and acknowledge that: (1) you are authorized to make outbound text messages to the intended recipients; (2) you have notified your text recipient in advance that an appointment reminder text will be sent by you; (3) you have notified your text recipient in advance that carrier text message fees may apply to their receipt of the appointment reminder texts from you; (4) you have provided a mechanism to your intended recipient(s) on how to opt-out of the text appointment reminder services; and (5) Review Wave shall have no liability whatsoever in respect of any use made by you, your employee, contractor, officer, agent, authorized representative or third party, of the text message and its contents, and/or of any personal information.
8.2 Voicemail. Review Wave may provide optional voicemail services, which may include premium transcription services. In order to provide transcription services, Review Wave may leverage third-party transcription providers. If you wish to opt-out of voicemail transcription services, please contact our support team.
8.3 Call Transcriptions. Review Wave may make available technology that offers you and/or your Authorized User(s) the ability to transcribe the conversation on incoming telephone calls and voicemail messages (if customer requests). When a calling party initiates a call to a tracking phone number, Review Wave will, at your discretion, create a digital audio recording of the telephone call, transcribe the call (potentially using a third-party provider) and display the transcription to the customer.
8.4 Postcard Product. By opting in to use Review Wave’s postcard product, you will be subject to the service fees charged per printed postcard. You assume full responsibility that any custom content you submit is correct, and in the event that you submit incorrect information, misspellings, grammatical errors, etc., you agree to pay any and all associated correction fees.
8.5 Listing Services. Review Wave may offer a complimentary listing service (the “Listing Service”) under which your business information and customer reviews (collectively, the “Business Information”) are submitted to search engines, indexes and websites. You agree to participate in the Listing Service and allow Review Wave to make this data available and provide registration services to third party sites. It is up to third party sites to accept the submissions, and Review Wave makes no warranty as to such sites’ willingness to do so. For so long as you continue to subscribe to the Review Wave Service, Review Wave will make a good faith attempt to ensure accuracy and confidentiality of the information we provide to third party sites under the Listing Service. We have no control of third party websites or resources that are provided by companies or persons other than that of Review Wave. Additional tools may be available from the third parties to provide additional updates to your information, but if you use such services, Review Wave is not liable for any claim arising out of the combination of such services with the information provided by the Listing Service. If you no longer have an active subscription, Review Wave may remove Your Data and any consumer reviews from websites controlled by Review Wave, at our sole discretion. You may request in writing explicit removal of the Your Data from such websites controlled by Review Wave. Review Wave is not obligated to request third parties to remove Your Data and any consumer reviews from third party websites. Review Wave may terminate your participation in the Listing Service, or these Terms of Service, at any time in that you are not in compliance with any other applicable agreement. Upon termination of this Terms of Service by either party, Your Data and any consumer reviews may remain in any data feeds provided to third parties under the Listing Service. Review Wave reserves the right to terminate the Listing Service as to you or any other user at any time for any reason or no reason.
You represent and warrant that you have obtained all necessary consents and/or approvals to use Your Data, specifically including any personal information of third parties, to contact such third parties located in Your Data to perform the Review Wave Services, specifically including those referenced herein. You acknowledge and agree that Review Wave may use any and all personal information of the third parties in conjunction herewith. You acknowledge and agree that Review Wave shall not be liable for and that you will defend, indemnify, and hold harmless Review Wave from any third-party claims arising from the use of the third party personal information, specifically including any contact made with third parties in association with the Review Wave Services you have elected to use.
8.6 Bulk SMS Services.Review Wave may provide an optional SMS bulk service, which may include additional related fees.As a matter of practice, Review Wave requires that you obtain the necessary consent from the parties to be contacted via text prior to utilizing our bulk SMS services.Before utilizing our SMS services, you specifically represent that you have complied with the local laws in the relevant jurisdiction, including without limitation, those of the Federal Telephone Consumer Protection Act (“TCPA”) when using this feature.Additionally, if you choose to use our SMS services, you expressly agree and acknowledge that: (1) you are authorized to make outbound text messages to the intended recipients and have received their consent; (2) you have notified your SMS recipient in advance that SMS will be sent from you; (3) you have notified your SMS recipient in advance that carrier SMS message fees may apply to their receipt of the SMS from you; (4) you have provided a mechanism to your intended recipient(s) on how to opt-out of SMS from you; and (5) Review Wave shall have no liability whatsoever in respect of any use made by you, your employee, contractor, officer, agent, authorized representative or third party, of the text message and its contents, and/or of any personal information.
8.7 Bulk Email Services.Review Wave may provide optional bulk email services, which may include additional related fees.As a matter of good practice and anti-spam compliance, Review Wave recommends that you obtain and comply with the local anti-spam laws of the jurisdictions where you intend to send emails to prior to utilizing our bulk email services.For US based email recipients, the US CAN-SPAM Act applies and you agree to abide by the recommendations as listed by the Federal Trade Commission Guidelines located at https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business .By way of example, you explicitly warrant to your email recipients that: 1) the header information is not false or misleading (including the to and from in the email addresses or domain names); 2) the subject line accurately reflects the contents of the email message; 3) the message is an advertisement; 3) you have disclosed to your recipients where you are located (e.g. a valid US postal address or PO Box); 4) you have given clear instructions on how to opt-out of future email messages; and 5) you will promptly honor opt-out requests (e.g. within ten (10) business days).Before utilizing our bulk email services, you specifically represent that you have complied with the local laws in the relevant jurisdiction, including without limitation, those of the US CAN-SPAM Act and specifically the FTC guidelines linked above when using this feature.Additionally, if you choose to use our bulk email services, you expressly agree and acknowledge that: (1) you authorize Review Wave to make outbound email messages on your behalf; (2) you have complied with local email laws in the relevant jurisdiction without limitation; and (3) Review Wave shall have no liability whatsoever in respect of any use made by you, your employee, contractor, officer, agent, authorized representative or third party, of the email message and its contents, and/or of any personal information.
8.8 Scheduling Widget. Review Wave may offer or make available a scheduling widget which will allow you, as applied in this instance “you” refers to a provider’s patient or customer, to schedule an appointment with a given provider(s).By utilizing this scheduling widget, you expressly consent and acknowledge that you: 1) agree to be contacted by your provider via telephone, email, and/or text message; 2) agree and acknowledge that carrier charges may apply with respect to text messages; and 3) that we have provided a mechanism for you to opt-out of these communications by emailing us to remove you from this scheduling service by emailing us at firstname.lastname@example.org
8.9 Search Engine Optimization (SEO) Services. Review Wave may offer or make available SEO services which may include additional Fees.SEO services offered may include but are not limited to the following: 1) providing a dashboard to manage your business listings across the internet with approximately 60 different sites, these sites are subject to change.
8.9.1 SEO Limitations and Disclaimers. Review Wave has no control over the policies of search engines with respect to the type of sites and/or content that they accept now or in the future. As a result, your website may be excluded from any directory or search engine at any time at the sole discretion of the search engine or directory. Due to the competitiveness of some keywords/phrases, ongoing changes in search engine ranking algorithms, and other competitive factors, Review Wave does not guarantee #1 positions or consistent top 10 positions for any particular keyword, phrase, or search term. Google has been known to hinder the rankings of new websites (or pages) until they have proven their viability to exist for more than “x” amount of time. This is referred to as the “Google Sandbox.” Review Wave assumes no liability for ranking/traffic/indexing issues related to Google Sandbox penalties. Occasionally, search engines will drop listings for no apparent or predictable reason. Often, the listing will reappear without any additional SEO.
8.9.2 Client SEO Obligations.In order for Review Wave to provide SEO services, you agree to provide enter your information into the Review Wave software including but not limited to the following: 1) Business Name, Address, Phone Number, Categories, Website, Description 2) Authorization to use client pictures, logos, trademarks, web site images, pamphlets, content, etc., for any use as deemed necessary by Review Wave for search engine optimization purposes.
8.9.3 Client SEO Warranties. You guarantee any elements of text, graphics, photos, designs, trademarks, or other artwork provided to Review Wave for inclusion on the website above are owned by the Client, or that the Client has received permission from the rightful owner(s) to use each of the elements, and will hold harmless, protect, and defend Review Wave and its subcontractors from any liability or suit arising from the use of such elements.
9. TECHNICAL SUPPORT.
In connection with the provision of technical support, training, and other Review Wave Services, you agree that Review Wave may remotely log-in to your computers, devices, and systems for purposes of providing the support, training, or other Review Wave Services, including, without limitation, technical trouble shooting, answering questions, benchmarking and providing training to you or your personnel. Remote login may be conducted through the use of third party entities. You further agree that Review Wave may also remotely log-in at any time as necessary or appropriate to maintain our Review Wave Services. Review Wave reserves the right to log off accounts that are inactive for an extended period of time. In addition, Review Wave may quarantine suspected messages. Review Wave also may modify any domain and user settings with or without notice, including without limitation, altering settings so that spam or bulk e-mail is denied, rather than being quarantined, to avoid space capacity issues which jeopardize the technical or economic viability of the services offered, or the system used to implement the services. You agree that Review Wave may automatically check the version of a Review Wave Service that you are utilizing and may provide updates or upgrades remotely via the Internet. You consent to the receipt of updates or upgrades by means of download to your computers and systems. You agree to keep your computers powered on during the Review Wave Services runtimes that you specify. You must add Review Wave or its third-party affiliate to the “allowed” list of programs and ensure that your firewall and anti-virus software programs do not block us. Additionally, your practice management software must always be accessible by Review Wave. It is your responsibility to contact Review Wave if you are upgrading or changing your computer systems.
9.1 Third-Party Integrations. The Review Wave Service contains features that enable us to integrate our software into third party software and/or applications (“Software Provider”) (such as your practice management software) in order for us to provide key aspects of our services. By enabling Review Wave to integrate its Service with your Software Provider you are representing to us that you have complied with the terms and conditions of your Software Provider in authorizing our access.
To enable our service features, you give us express permission and consent to access your server(s) in order to integrate the Review Wave Service. These integration requirements may change from time-to-time and Review Wave will post notifications of these changes. Your continued use of the Review Wave Service serves as your express consent to update our integration procedures with the required Software Provider.
9.2 Data Storage, Security, and Backup. Review Wave does not access, receive, control, store, process, transmit, maintain, or possess any of your Data in providing you with access to and use of the Review Wave Service, rather, your Data is stored via your third-party service providers (“Service Provider”) or as reasonably determined by you.Since your Data is uploaded by you directly, you shall rely on yourself or your Service Provider to adhere to industry standards and practices in the storage, safeguarding and preservation of any Data, including performing regular backups and ensuring the security (i.e., both physical and unauthorized remote access) of all equipment used to store or host such Data.Although Review Wave makes reasonable efforts to provide proper care and skill in delivering its services and/or Product(s), Review Wave does not guarantee, warrant, or covenant that any Data or Content you access and/or store via the services will not be accidentally lost, corrupted, or damaged.Given this reality, you agree and acknowledge that it is your sole responsibility to back up any important Data or Content on your device(s) and/or computer(s).
The fees for the Review Wave Service and any additional Services (“Fees”) are set forth in the Order Form and are payable in advance, irrevocable, and non-refundable except as set forth in the Order Form and these Terms of Service. You agree to provide Review Wave with complete and accurate billing and contact information. Where payment by credit card is indicated in the Order Form, or you otherwise provide Review Wave with credit card information, you authorize Review Wave to bill such credit card: (a) at the time that you order the Review Wave Service or other Services set forth in the Order Form; (b) for any billing frequency otherwise established in the Order Form; and (c) at the time of any renewal, for the amount charged plus any applicable sales taxes for any renewed Subscription Term.
11. NON-PAYMENT; OTHER SUSPENSION RIGHTS OR REMEDIES.
Review Wave may terminate the Review Wave Service if the billing or contact information provided by you is false or fraudulent. Review Wave also reserves the right, in its discretion, to suspend your access and/or use of the Review Wave Service: (a) where any payment is due but unpaid and you have been requested but failed to promptly cure such payment failure; or (b) in the event a dispute arises on your account as to who at your business has authority to act or manage your account and Review Wave is not promptly provided with written instructions from the interested parties associated with your account that fully resolves the dispute. You acknowledge and agree that it a dispute arises as to management of your account, then: (i) if the listed owner of the account is a corporation, limited liability company or other registered entity, Review Wave may rely on public records (to the extent available) concerning the appropriate authorized executives or managers of your entity; or (ii) if the listed owner is a dba or sole proprietorship, or any other entity for which public records of control are not readily accessible online, Review Wave may assume that the person or entity that has been making payments on your account has the authority to manage the account. You agree that Review Wave shall not be liable to you nor to any third party for any suspension of the Review Wave Service resulting from your non-payment of fees or from a dispute as to the management rights to your account.
11.1 Our Remedies if You Pay Late or Fail to Pay. You may be billed fees, charges, and assessments related to late or non-payments if for any reason we do not receive payment for full amounts billed to you by the due date.
11.1.1 Late or Non-Payments. YOU WILL BE ASSESSED A LATE FEE OF 10% PER MONTH FOR ANY AMOUNT THAT HAS NOT BEEN PAID IN FULL AFTER 45 DAYS FROM THE DATE THE INVOICE WAS SENT.
11.1.2 Fees Not Considered Interest or Penalties: We do not anticipate that you will fail to pay on a timely basis, and we do not extend credit to customers. Any fees, charges, and assessments due to late payment or nonpayment are liquidated damages intended to be a reasonable estimate of our costs resulting from late payments and non-payments. These costs will be difficult to calculate or to predict when we set such fees, charges, and assessments, because we cannot know in advance: (a) whether you will pay on a timely basis, if ever; (b) if you do pay late, when you will actually pay; and (c) what costs we will incur because of your late payment or non-payment.
11.1.3 Collection Costs: If we use a collection agency or attorney to collect money owed by you, you agree to pay the reasonable costs of collection, including, but not limited to, any collection agency fees, reasonable attorneys’ fees, and arbitration or court costs. If you change your telephone number or other contact information without notifying us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by us or our collection agent as a result of any attempt to collect any debt through the telephone number or contact information you provided, including any costs or liabilities associated with misdirected calls.
11.1.4 Suspension/Disconnect: If you fail to pay the full amount due for any or all charges then we, at our sole discretion in accordance with and subject to applicable law, may suspend or disconnect access to the Review Wave Service you receive without a reduction in the fee or charges for access to the Review Wave Service.
11.2 Reconnection Fees and Related Charges. If you resume access to the Review Wave Service after any suspension as described, we may require you to pay additional activation fees. These fees are in addition to all past due charges and other fees. Reconnection of the Review Wave Service is subject to our credit policies, this Agreement and applicable law.
12. PAYMENT TRANSACTIONS.
If you wish to purchase any product or service made available through the Platforms (each such purchase, a “Transaction”), you may be asked to supply certain information relevant to your Transaction including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilized in connection with any transaction. By submitting such information, you grant to Review Wave the right to provide such information to third parties for purposes of facilitating the completion of Transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any Transaction.
All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted on the Platforms are subject to change at any time without notice. Certain weights, measures, and other descriptions are approximate and are provided for convenience purposes only. The inclusion of any products or services on the Platforms does not imply or warrant that these products or services will be available. It is your responsibility to ascertain and obey all applicable local, state, federal, and international laws (including minimum age requirements) in regard to the receipt, possession, use, and sale of any item purchased from Review Wave. By placing an order, you represent that the products ordered will be used only in a lawful manner. Review Wave reserves the right, with or without prior notice, to do any one or more of the following: (a) limit the available quantity of or discontinue any product or service; (b) impose conditions on the honoring of any coupon, coupon code, promotional code, or other similar promotion; (c) bar any user from making or completing any or all Transaction(s); and (d) refuse to provide any user with any product or service.
You agree that by placing an order on the Platforms, you are entering into a binding contract with Review Wave and agree to pay all charges that may be incurred by you or on your behalf through the Platforms, at the price(s) in effect when such charges are incurred including, without limitation, all shipping and handling charges. In addition, you remain responsible for any taxes that may be applicable to your Transactions.
13. INTELLECTUAL PROPERTY OWNERSHIP.
Unless otherwise noted, all content on the Platforms, including any names, logos, trademarks, service marks, brand identifiers, copyrights, trade dress, or other intellectual property appearing on the Platforms, including the organization, compilation, look and feel, illustrations, graphics, artworks, videos, music, software, and other works of the Platforms (the “Works”) are owned by Review Wave, or used with permission of the third party (the “Owners”), and are protected under copyright, trademark, and other intellectual property and proprietary rights laws. All right, title, and interest to the Works remain with Review Wave and/or the Owners. Nothing herein shall be interpreted to grant you a license to use any of the Works without Review Wave and/or the Owners permission.
14. CONTENT FROM THIRD PARTIES.
Any and all content from third parties is for informational purposes only and Review Wave does not verify the accuracy or truthfulness of any material. Specifically, Review Wave does not independently verify information. Review Wave does not independently verify the accuracy or truthfulness with respect to the operation of any of the locations identified in the Platforms, including the hours of operation, availability of certain products/services, or otherwise.
15. CONTENT POSTED BY USERS.
Any and all content (including replies to reviews or testimonials) posted by you to the Platforms, to Review Wave’s social media pages, or any other area to which you may have access to or the ability to post content, must comply with these Terms of Service, any other agreement controlling your relationship with Review Wave, and any applicable federal, local, or state laws and regulations.
By using the Platforms, you are agreeing to these Terms of Service, and warrant that: (a) you have obtained the necessary permissions of any and all third parties for any content posted and/or otherwise made available by you; (b) to the best of your knowledge, any and all content posted and/or otherwise made available by you is truthful and accurate, and not misleading in any manner; and (c) you are not violating any law, regulation, code, or otherwise in your posting and/or sharing of the content, including intellectual property, right of privacy, and defamation, or any other applicable law, regulation, or order.For purposes of clarity, you specifically agree to comply with all local, state and federal laws including but not limited to HIPPA as it relates to PHI.If you are unsure whether the content you are considering posting relates to any HIPPA and/or PHI measure, you agree to seek independent counsel before posting said content.
You further agree to indemnify, defend, and hold harmless Review Wave from any and all liability, claim, cause of action, loss, or damages resulting from content you post and/or otherwise make available to the Platforms, to Review Wave’s social media pages, or any other area to which you may have access to or the ability to post content.
You hereby grant an irrevocable, fully prepaid, perpetual license to Review Wave to use anything posted and/or otherwise made available by you to the Platforms.
15.1 TESTIMONIAL DISLCLAIMER STATEMENT.
In the event you decide to submit a testimonial review regarding the Review Wave Services, you agree and acknowledge to be bound to the terms and conditions located here at https://www.reviewwave.com/testimonial-disclosure-statement/
16. RESTRICTIONS ON USE.
Except as expressly provided herein, nothing on the Platforms shall be construed as granting or conferring any license under Review Wave’s and/or the Owners’ intellectual property rights, whether by estoppel, implication, or otherwise. Notwithstanding anything herein to the contrary, Review Wave may revoke any of the foregoing rights and/or your access to the Platforms, or any part thereof, including blocking your IP address, at any time without prior notice.
You are expressly prohibited from using any Front-End Code for any purpose outside of the intended design and implementation of your authorized use of the Review Wave Service. Any replication or use of any aspect of the Front-End Code or other Review Wave application or Services for any purpose designed or intended to compete with Review Wave’s solutions is strictly prohibited.
17. TECHNICAL SUPPORT.
During the Subscription Term, you will be entitled at no extra charge to access online user guides, knowledge bases and self-help tools, and any additional standard technical support resources (collectively, “Technical Support”) for the Review Wave Service offered by Review Wave from time to time, and the terms of conditions of which may be described and updated from time to time on the support or customer care sections of the relevant Review Wave website (www.ReviewWave.com). Review Wave reserves the right to modify the posted terms and conditions for Technical Support, at any time in its sole discretion.
The Health Insurance Portability and Accessibility Act (“HIPAA”) relates to the handling of health information, namely to regulate the transmission of PHI. Review Wave is not a health provider and does not provide any type of medical care, services, or otherwise to patients, or any other person or entities. While the Platforms may be used to store a patient’s PHI, Review Wave does not utilize any PHI or other information for any type of medical care, or other related use. You agree to alert Review Wave in writing if you will be using the Services to store or process PHI. To the extent that you do use the Services to store or process PHI, then the terms of the Review Wave Business Associate Agreement will apply to any PHI stored or processed by you using the Services and the terms of the Review Wave Business Associate Agreement are incorporated herein by reference. To the extent necessary, you are solely responsible for obtaining patient consents or authorizations prior to using the Services to store or process PHI and prior to allowing access to PHI by Review Wave. You agree to indemnify and hold Review Wave harmless from and against any third party or government claims, including all related damages, costs and expenses (including reasonable attorneys’ fees) that arise due to your failure to obtain any such consents or authorizations.
19. SOCIAL MEDIA AND LINKED SITES.
19.1 Third Party Review Sites (e.g. Yelp).In the event you use the services, whether in part or in the entirety, of third party review sites, e.g. Yelp, you agree and consent to be bound by their terms of service and privacy policies located at https://www.yelp.com/static?p=tos and https://www.yelp.com/tos/privacy_en_us_20160131respectively.In some cases, these third-party review sites may post community guidelines that impose specific restrictions and/or penalties which may affect your relationship with Review Wave.For example, Yelp imposes specific penalties on users that “solicit reviews”, see https://www.yelp-support.com/article/What-is-Yelp-s-review-solicitation-penalty.Review Wave considers the use of our services to “solicit reviews” on third-party review sites like Yelp to be violative of our Terms of Service and specifically our Community Guidelines, see Section 24 below.Moreover, use of the Review Wave services to “solicit reviews” on Yelp may violate their terms of service and may subject you to penalties.These penalties may cause you to incur fees, fines, and/or result in lost income or business opportunities.In using the Review Wave services, you agree to abide by these third-party terms and acknowledge that Review Wave does not interpret, analyze, and/or enforce these third-party terms nor do we arbitrate any disputes that you may have with how these terms are interpreted and/or applied.Consequently, Review Wave is not liable for any losses, fines, and/or penalties incurred by you and/or anyone acting on your behalf who violates these third-party terms.
20. USE OF NAMES IN MARKETING.
You may use Review Wave’s name and credentials in an appropriate and acceptable manner for your standard marketing promotions, provided that you agree to cease or alter such use at Review Wave’s request where such use is contrary to Review Wave’s branding policies, could cause any brand confusion in the market or is otherwise objectionable to Review Wave. Similarly, Review Wave may use your business name in an appropriate and acceptable manner for standard marketing promotions, provided that Review Wave agrees to cease or alter such use at your request where such use is contrary to your branding policies, could cause any brand confusion in the market or is otherwise objectionable to you. Acceptable and standard marketing promotions include, but are not limited to: client listings, press releases, surveys, interviews, reputable business publications, television, and web site presentation and promotion, etc.
21. SUBMITTED IDEAS.
Any ideas, comments, suggestions, notes, drawings, concepts, or other information submitted to Review Wave, whether through the Platforms or by other means, shall be deemed to be non-confidential and non-proprietary. Review Wave does not owe you any confidentiality or nondisclosure obligations, whether express or implied. Review Wave shall be entitled to unrestricted use of the idea, comment, suggestion, note, drawing, concept, or other information for any purpose whatsoever, commercial or otherwise, without compensation to you.
22. OWNERSHIP OF YOUR DATA.
As between you and Review Wave, Your Data and any similar data provided to Review Wave outside of the uploading process (either in hard copy or electronic format) is and shall remain your property. To enable Review Wave to provide you with the Review Wave Service, and subject to the Terms of Service, you hereby grant to Review Wave a non-exclusive right to use, copy, distribute and display Your Data solely in connection with Review Wave’s operation of the Review Wave Service on your behalf. You, not Review Wave, shall have sole responsibility for the accuracy, integrity, and reliability of Your Data, and Review Wave will not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any of Your Data. Review Wave will protect any of Your Data provided to Review Wave as confidential in accordance with the Confidential Information provision below.
23. CONFIDENTIAL INFORMATION.
For purposes of this Agreement, confidential information shall include the business terms in the Order Form, Your Data, the Review Wave Service and the Review Wave Materials, and any information that is clearly identified in writing at the time of disclosure as confidential or that should be reasonably understood to be confidential by the receiving party given the nature of the information and the circumstances of its disclosure (“Confidential Information”). Each party agrees: (a) to receive and maintain in confidence all Confidential Information disclosed to it by the other party or by a third-party; (b) not to use the Confidential Information of the other party except to the extent necessary to perform its obligations or exercise rights hereunder; (c) to limit the internal dissemination of Confidential Information to those employees and contractors of the recipient who have a need to know and an obligation to protect it; and (d) to protect the confidentiality thereof in the same manner as it protects the confidentiality of similar information and data of its own (at all times exercising at least a reasonable degree of care in the protection of such Confidential Information). Review Wave will restrict its employees’ access to Your Confidential Information to only those employees necessary to successfully provide the Review Wave Service. Review Wave may disclose Confidential Information on a need-to-know basis to its contractors who have executed written agreements requiring them to maintain such information in strict confidence and use it only to facilitate the performance of their services for Review Wave in connection with the performance of this Agreement. Confidential Information shall not include information that: (1) is known publicly; (2) is generally known in the industry before disclosure; (3) has become known publicly, without fault of the recipient, subsequent to disclosure by the disclosing party; or (4) the recipient becomes aware of from a third party not bound by non-disclosure obligations to the disclosing party and with the lawful right to disclose such information to the recipient. This Section will not be construed to prohibit the disclosure of Confidential Information to the extent that such disclosure is required by law or order of a court or other governmental authority. The parties agree to give the other party prompt notice of the receipt of any subpoena or other similar request for such disclosure.
24. COMMUNITY GUIDELINES.
The Platforms, Linked Sites, and Social Media Sites may include the ability to post comments or otherwise engage in communications with third parties through bulletin boards, chat rooms, blogs, comment sections, or other community forums (the “Community Forums”). The following governs the use of the Community Forums:
- Review Wave will monitor the Community Forums on a regular basis for any violations of these Terms of Service, or any illegal content.
- Review Wave will not act as an arbiter for any dispute or disagreement between users and shall have no liability to you for any content posted in the Community Forums and is under no obligation to edit or modify information available in the Community Forums.
- Review Wave reserves the right, in its sole and complete discretion, to refuse to post, or remove, any material submitted to the Community Forums.
- You acknowledge and agree that Review Wave may store any material posted to the Community Forums. You further acknowledge and agree that Review Wave may use material posted by you in the Community Forums for any purpose whatsoever, including but not limited to incorporating the submission into content that may be commercial in nature.
- Prohibited Statements – you are expressly prohibited from submitting any of the following:
- Any submissions that disparages competitive products, is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, racially offensive, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent, or otherwise objectionable.
- Any submission that would constitute, encourage, or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national, or international law, including without limitation, material that depicts child pornography, acts of violence, drug use, or would violate the regulations of the U.S. Securities and Exchange Commission, or any rules of a securities exchange.
- Any submission that may infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary rights of any party.
- Any submission that impersonates any person or entity, or otherwise misrepresents your affiliation with a person or entity.
- Unsolicited promotions, political campaigns, advertising, or solicitations including the use of our services to “solicit reviews” on third party sites.
- Private information of any third party, including without limitation, addresses, phone numbers, email addresses, social security numbers, credit card numbers, or any other similar piece of information including but not limited to PHI.
- Viruses, spyware, Trojans, corrupted data, or any other harmful, disruptive, or destructive files.
- Any other submission that, in Review Wave’s sole and complete discretion, is inappropriate or objectionable, or which restricts or inhibits any other person from using or enjoying the Platforms, or which may expose Review Wave or its users to any harm or liability of any type.
25. NO ARCHIVE.
The Platforms are not and shall not function as an archive. Review Wave shall have no liability to you or any other person for loss, damage, or destruction to any submission. You shall be solely responsible for maintaining independent archival and backup copies of any submission.
Without limiting anything herein, the Platforms, its content, and all of its features, are provided to you “AS IS” and “AS AVAILABLE” without warranty of any kind with respect to the Platforms, its content, and of its features, either express or implied, including but not limited to fitness for a particular purpose, title, or non-infringement. No advice or information, whether oral or written, obtained by you from Review Wave shall create any warranty, representation, or guarantee not expressly stated herein. Additionally, Review Wave does not make any warranties that the Platforms will be secure, error free, or otherwise meet your expectations. Review Wave does not warrant that the Platforms, its content, or features are correct, accurate, or reliable. Review Wave reserves the right to change any part of the Platforms at any time without notice.
27. LIMITED WARRANTIES.
You warrant that your business shall, at all times, comply with, and shall remain solely responsible for compliance with, all applicable federal, state and local laws and regulations, as well as the Review Wave Acceptable Use Policy, in connection with your use of the Review Wave Service, and you agree to indemnify and hold Review Wave harmless from and against any third party or government claims, including all related damages, costs and expenses (including reasonable attorneys’ fees), that arise due to your violation of law or breach of this warranty in your use of the Review Wave Service.
28. LIMITATION OF LIABILITY.
Your use of the Platforms is at your own risk. Review Wave, its affiliates, and the respective officers, directors, agents, and representatives will not be liable to you, or any third party, for any damages, direct or indirect, incidental, consequential, special, or punitive, including, without limitation, loss of data, income, profit, or goodwill, loss of or damage to property and claims of third parties arising out of your access to or use of the Platforms, or arising out of any action taken in response to or as a result of the Works, or other information available on the Platforms, however caused, whether based on breach of contract, tort, proprietary rights infringement, product liability, or otherwise. The foregoing shall apply even if Review Wave was advised of the possibility of such damages. If you become dissatisfied in any way with the Platforms, the Terms of Service, or any other applicable agreement, your sole and exclusive remedy is to stop your use of the Platforms and its services. You hereby waive any and all claims against Review Wave, its affiliates, officers, directors, agents, representatives, and licensors arising out of your use of the Platforms. If any portion of this limitation on liability is found to be invalid or unenforceable, then the aggregate liability of Review Wave, its affiliates, and the respective officers, directors, agents, and representatives shall not exceed one hundred dollars ($100). The Platforms would not be provided without such limitations and you agree that the limitations and exclusions of liability, disclaimers, and exclusive remedies herein will survive even if found to have failed their essential purpose.
29. NO FRAMING OR LINKING.
Framing, in-line linking, or other methods of association with the Platforms are expressly prohibited without prior written approval from Review Wave.
30. INTERNATIONAL USERS
The Platforms are hosted in the United States. If you are attempting to access the Platforms from a physical location within the European Union, Asia or any other region with laws or regulations governing data collection, use, and disclosure that differ from the United States, please be advised that your use of the Platforms is governed by United States law, and the Terms of Service. To the extent you provide Personal Information through the Platforms you are transferring your Personal Information to the United States and you consent to: such transfer; the application of the laws of the United States and the State of California with respect to any dispute arising from or related to your use of the Platforms; exclusive jurisdiction of the courts of the State of California.
31. CHOICE OF LAW & VENUE AND DISPUTES.
The laws of the State of California shall govern these Terms of Service without regard to conflict of laws provisions.
Any dispute relating in any way to your visit to, or use of, the Platforms, to the products you purchase through the Platforms (including a subscription), or to your relationship to Review Wave shall be submitted to confidential arbitration in Orange County, California; provided, however, that to the extent that you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the State of California. You hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to, venue and jurisdiction in the state and federal courts of California.
Arbitration under these Terms of Service will be conducted be administered by the JAMS, Inc. (“JAMS”), pursuant to its Arbitration Rules & Procedures (the “JAMS Rules”). The arbitrator shall have the power to decide any motions brought by any party to the arbitration, including motions for summary judgment and/or adjudication, motions to dismiss and demurrers, and motions for class certification, prior to any arbitration hearing. The arbitrator shall have the power to award any remedies available under applicable law, and the arbitrator shall award attorneys’ fees and costs to the prevailing party, except as prohibited by law. You agree that the arbitrator shall administer and conduct any arbitration in accordance with California law, including the California Code of Civil Procedure and the California Evidence Code, and that the arbitrator shall apply substantive and procedural California law to any dispute or claim, without reference to the rules of conflict of law. To the extent that the JAMS Rules conflict with California law, California law shall take precedence. The decision of the arbitrator shall be in writing, and the arbitrator’s award will be final and binding and may be entered into as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms of Service will be joined to an arbitration involving any other party subject to these Terms of Service, whether through class action proceedings or otherwise. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to or connected with the use of the Platforms or these Terms of Service must be filed within one (1) year after such claim of action arose or be forever banned.
YOU AND REVIEW WAVE AGREE THAT EACH MAY ONLY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Review Wave agree otherwise, the arbitrator may not consolidate more than one person’s claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.
32. ATTORNEYS’ FEES.
In the event that either Review Wave or you or your Authorized User(s) shall institute an action or proceeding to enforce any rights hereunder, including any action for collection, the prevailing party shall be entitled to seek and recover reasonable attorney’s fees, costs, and expenses.
You agree to defend, indemnify and hold harmless Review Wave, members, affiliates and/or partners, and its and their officers, directors, partners, shareholders agents, licensees and employees (cumulatively “Review Wave Indemnitees”) from and against all claims, actions, liabilities, losses, expenses, damages and costs, including but not limited to attorney’s fees that may, at any time, arise out of or relate to your authorized, unauthorized, lawful or unlawful use of the Platforms, including but not limited to the Review Wave Services, your breach of the Terms of Service as stated herein or as modified from time to time in Review Wave’s sole discretion, your inability to access the Review Wave Materials and/or Review Wave Services, the use of any linked sites, your reliance on any errors or omissions, or the propagation and/or contraction of any computer virus in connection with your use of the Review Wave Materials and/or Review Wave Services.
34. FORCE MAJEURE.
Except for Your obligation to pay Fees for the Review Wave Service or other Services rendered, neither party will be responsible for failure of performance due to causes beyond its control. Such causes include (without limitation) accidents, acts of God, labor disputes, actions of any government agency, civil disturbance or Act of Parliament or other Government action, strike, postal delay, shortage of materials, extreme weather conditions, disaster conditions, acts of terrorism, or the stability or availability of the Internet or a portion thereof, or any other reason beyond the control of Review Wave.
35. ABILITY TO ACCEPT TERMS OF SERVICE.
You affirm that you are more than the legal age in the territory in which you reside, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in the Terms of Service, and to abide by and comply with the Terms of Service.
36. CHANGES AND UPDATES.
We may revise these Terms of Service from time to time. Your use of the Platforms following any revised Terms of Service shall be deemed an acceptance of the revised policy. Your use of the Platforms following any revised Terms of Service shall be deemed an acceptance of the revised policy governing any and all use, including prior use, of the Platforms by you. We recommend you review these Terms of Service from time to time to stay updated. We will make a commercially reasonable effort to obtain your consent before implementing revisions which materially affect the disclosure or use of your Personal Information. If you disagree with the terms of these Terms of Service at any time, your sole remedy is to terminate your use of the Platforms and inform us of such termination.
37. MISCELLANEOUS TERMS OF SERVICE.
37.1 Notice. Notices regarding this Terms of Service to Review Wave shall be in writing and sent by first class mail or overnight courier (if from within the United States), or international courier, addressed to Review Wave, Attn. Administrator, 27762 Antonio Parkway L1-520, Ladera Ranch, CA 92694. Review Wave may give notice applicable to Review Wave’s general customer base by means of a general notice on the Review Wave Service portal, and notices specific to you by electronic mail to your designated contact’s email address on record with Review Wave, or by written communication sent by first class mail or overnight courier (if to an address within the United States), or international courier, to your address on record in Review Wave’s account information. All notices shall be deemed to have been given three (3) days after mailing or posting (if sent by first class mail), upon delivery in the case of courier, or twelve (12) hours after sending by confirmed facsimile, email or posting to the Review Wave Service portal.
37.2 Waiver. The failure of either party to enforce any right or provision in this Terms of Service shall not constitute a waiver of such right or provision unless acknowledged and agreed to by such party in writing.
37.3 No Joint Venture. None of the Terms of Service or use of the Review Wave Service shall be construed as constituting an employer-employee, joint venture, pooling arrangement, partnership, teaming effort, or agency arrangement between the parties. Neither party shall have any right to obligate or bind the other in any manner whatsoever, and nothing contained herein shall give, or is intended to give, any rights of any kind to any third party.
37.4 No Assignment. You may not assign or transfer this Terms of Service or any interest herein, in whole or in part, without Review Wave’s prior written approval, which approval shall not be unreasonably withheld. Any attempted assignment or grant in derogation of the foregoing shall be void.
37.5 Headings and Terms Contractual. Paragraph headings contained herein are solely for the purpose of aiding in speedy location of subject matter and are not in any sense to be given weight in the construction of this Terms of Service. These Terms of Service are contractual in nature and not mere recitals.
37.6 Severability and Construction. If any part of these Terms of Service is determined to be invalid or unenforceable pursuant to applicable law, then it shall be construed in a manner which is valid and enforceable that is closest to the intentions set forth herein. The remainder of the Terms of Service shall remain in full force and effect.
37.7 Entire Terms of Service. These Terms of Service supersede all previous arrangements or understandings, whether written or oral, and contain the entire agreement of the parties with respect to the subject matter thereof and hereof.
37.8 Export. You agree that U.S. export control laws and other applicable export and import laws govern Your use of the Review Wave Service, including Review Wave technology. You represent that You are neither a citizen of an embargoed country nor prohibited end user under applicable U.S. export or anti-terrorism laws, regulations and lists. You agree not to use or export, nor allow a third party to use or export, the Review Wave Service or technology in any manner that would violate applicable law, including but not limited to applicable export and import control laws and regulations.
37.9 Government End Use. If you are an agency or unit of the U.S. Government (“Government”), the Review Wave Service is provided for ultimate Government use solely in accordance with the provisions of the Federal Acquisition Regulation (“FAR”) and supplements thereto, including the Department of Defense (“DoD”) FAR Supplement (“DFARS”, set forth in this Section. Government technical data and software rights related to the Services include only those rights customarily provided to the public as defined in this Agreement. This customary commercial license is provided in accordance with FAR §12.211 (Technical Data) and FAR §12.212 (Computer Software) and, for DoD transactions, DFARS § 252.227-7015 (Technical Data – Commercial Items) and DFARS § 252.227.7202-3 (Rights in Commercial Computer Software or Computer Software Documentation). If the Government has a need for rights not conveyed under these terms, it must negotiate with Review Wave to determine if there are acceptable terms for transferring such rights, and a mutually acceptable written addendum specifically conveying such rights must be included in any applicable contract or agreement.
BUSINESS ASSOCIATE AGREEMENT
This Business Associate Agreement (this “Agreement”) is by and between Review Wave Subscriber (“Covered Entity”) and Review Wave, Inc. (“Business Associate”) and is effective as of the date of subscription to the Review Wave service(s).
WHEREAS, Covered Entity and Business Associate are parties to one or more Services Agreements (as defined below) pursuant to which Business Associate provides certain services to Covered Entity. In connection with Business Associate’s services, Business Associate may create, receive, maintain or transmit Protected Health Information from or on behalf of Covered Entity, which information is subject to protection under the Federal Health Insurance Portability and Accountability Act of 1996, Pub. L. No. 104-191 (“HIPAA”), the Health Information Technology for Economic and Clinical Health Act, Title XIII of the American Recovery and Reinvestment Act of 2009 (the “HITECH Act”) , and related regulations promulgated by the Secretary (“HIPAA Regulations”).
WHEREAS, in light of the foregoing and the requirements of the HIPAA, the HITECH Act and HIPAA Regulations, Business Associate and Covered Entity agree to be bound by the following terms and conditions:
The following terms used in this Agreement shall have the same meaning as those terms in the HIPAA Rules: Breach, Data Aggregation, Designated Record Set, Disclosure, Health Care Operations, Individual, Minimum Necessary, Notice of Privacy Practices, Protected Health Information, Required by Law, Secretary, Security Incident, Subcontractor, Unsecured Protected Health Information, and Use.
(a) Business Associate. “Business Associate” shall generally have the same meaning as the term “business associate” at 45 CFR 160.103, and in reference to the party to this agreement, shall mean Review Wave.
(b) Covered Entity. “Covered Entity” shall generally have the same meaning as the term “covered entity” at 45 CFR 160.103, and in reference to the party to this agreement, shall mean Subscriber to the Review Wave Service(s).
(c) HIPAA Rules. “HIPAA Rules” shall mean the Privacy, Security, Breach Notification, and Enforcement Rules at 45 CFR Part 160 and Part 164.
(d). Services Agreement. “Services Agreement” shall mean any present or future agreements, either written or oral, between Covered Entity and Business Associate under which Business Associate provides services to Covered Entity which involve the use or disclosure of Protected Health Information. The Services Agreement is amended by and incorporates the terms of this Agreement. For purposes of clarity, the Review Wave Inc. Terms of Service Agreement incorporates the terms of this Agreement.
2. Obligations and Activities of Business Associate
Business Associate agrees to:
(a) Not use or disclose protected health information other than as permitted or required by the Agreement or as required by law;
(b) Use appropriate safeguards, and comply with Subpart C of 45 CFR Part 164 with respect to electronic protected health information, to prevent use or disclosure of protected health information other than as provided for by the Agreement;
(c) Report to Covered Entity any use or disclosure of protected health information not provided for by the Agreement of which it becomes aware, including breaches of unsecured protected health information as required at 45 CFR 164.410, and any security incident of which it becomes aware;
(d) In accordance with 45 CFR 164.502(e)(1)(ii) and 164.308(b)(2), if applicable, ensure that any subcontractors that create, receive, maintain, or transmit protected health information on behalf of the Business Associate agree to the same restrictions, conditions, and requirements that apply to the Business Associate with respect to such information;
(e) To the extent that Business Associate possesses or maintains Protected Health Information in a Designated Record Set, Business Associate agrees to make available protected health information in a designated record set to the Covered Entity as necessary to satisfy Covered Entity’s obligations under 45 CFR 164.524;
(f) To the extent that Business Associate possesses or maintains Protected Health Information in a Designated Record Set, Business Associate agrees to make any amendment(s) to protected health information in a designated record set as directed or agreed to by the Covered Entity pursuant to 45 CFR 164.526, or take other measures as necessary to satisfy Covered Entity’s obligations under 45 CFR 164.526;
(g) Maintain and make available the information required to provide an accounting of disclosures to the Covered Entity as necessary to satisfy Covered Entity’s obligations under 45 CFR 164.528;
(h) To the extent, if any, the Business Associate is to carry out one or more of Covered Entity’s obligation(s) under Subpart E of 45 CFR Part 164, comply with the requirements of Subpart E that apply to the Covered Entity in the performance of such obligation(s); and
(i) Make its internal practices, books, and records available to the Secretary for purposes of determining compliance with the HIPAA Rules.
3. Permitted Uses and Disclosures by Business Associate
(a) Business Associate mayuse or disclose protected health information to perform functions, activities, or services for, or on behalf of, Covered Entity as specified in the Services Agreement .
(b) Business Associate may use or disclose protected health information as required by law. Specifically, Business Associate may use Protected Health Information to report violations of law to appropriate Federal and State authorities, consistent with 45 CFR §164.502(j)(1); provided, however, that Business Associate gives Covered Entity prior written notice of its intention to report any such violation of law and the facts or circumstances related thereto, to the extent legally permissible.
(c) Business Associate agrees to make uses and disclosures and requests for protected health information consistent with Covered Entity’s minimum necessary policies and procedures.
(d)To the extent, if any, that Business Associate will carry out one or more of Covered Entity’s obligation(s) under 45 CFR Part 164, Subpart E, then Business Associate shall comply with the requirements of Subpart E that apply to the Covered Entity in the performance of such obligation(s).
(e) Business Associate may disclose protected health information for the proper management and administration of Business Associate or to carry out the legal responsibilities of the Business Associate, provided the disclosures are required by law, or Business Associate obtains reasonable assurances from the person to whom the information is disclosed that the information will remain confidential and used or further disclosed only as required by law or for the purposes for which it was disclosed to the person, and the person notifies Business Associate of any instances of which it is aware in which the confidentiality of the information has been breached.
4. Provisions for Covered Entity to Inform Business Associate of Privacy Practices and Restrictions
(a) Covered Entity shall notify Business Associate of any restriction on the use or disclosure of protected health information that Covered Entity has agreed to or is required to abide by under 45 CFR 164.522, to the extent that such restriction may affect Business Associate’s use or disclosure of protected health information.
5. Permissible Requests by Covered Entity
Covered Entity shall not request Business Associate to use or disclose protected health information in any manner that would not be permissible under Subpart E of 45 CFR Part 164 if done by Covered Entity.
6. Term and Termination
(a) Term. The Term of this Agreement shall be effective as of the signature date on this document and shall only terminate if the Covered Entity terminates for cause as authorized in paragraph (b) of this Section.
(b) Termination for Cause. Business Associate authorizes termination of this Agreement by Covered Entity, if Covered Entity determines Business Associate has violated a material term of the Agreement.
(c) Effect of Termination.
- Except as provided in paragraph ii. of this Section 6.c., upon termination of this Agreement, for any reason, Business Associate shall return or destroy all Protected Health Information received from Covered Entity or created or received by Business Associate on behalf of Covered Entity. This provision shall apply to Protected Health Information that is in the possession of Subcontractors or agents of Business Associate. Business Associate shall retain no copies of the Protected Health Information.
- In the event that Business Associate determines that returning or destroying the Protected Health Information is infeasible, Business Associate shall provide to Covered Entity notification of the conditions that make return or destruction infeasible. Upon mutual agreement of the parties that return or destruction of Protected Health Information is infeasible, Business Associate shall extend the protections of this Agreement to such Protected Health Information and limit further uses and disclosures of such Protected Health Information to those purposes that make the return or destruction infeasible, for so long as Business Associate maintains such Protected Health Information.
7. Indemnification. To the extent necessary, Covered Entity is solely responsible for obtaining patient consents or authorizations prior to using the Services to store or process PHI and prior to allowing access to PHI by Business Associate. Covered Entity agrees to indemnify and hold Business Associate and its Indemnitees harmless from and against any third party or government claims, including all related damages, costs and expenses (including reasonable attorneys’ fees) that arise due to Covered Entity’s failure to obtain any such consents or authorizations.
(a) No Agency Relationship. It is not intended that an agency relationship (as defined under the federal common law of agency) be established hereby, expressly or by implication, between Covered Entity and Business Associate for purposes of liability under HIPAA, HIPAA Regulations, or the HITECH Act. No terms or conditions contained in this Agreement shall be construed to make or render Business Associate an agent of Covered Entity.
(b) Regulatory References. A reference in this Agreement to a section in HIPAA, HIPAA Regulations, or the HITECH Act, means the section as in effect or as amended or modified from time to time, including any corresponding provisions of subsequent superseding laws or regulations.
(c) Amendment. The parties agree to take such action as is necessary to amend the Services Agreement from time to time as is necessary for Covered Entity to comply with the requirements of HIPAA, HIPAA Regulations and the HITECH Act.
(d) Survival. The respective rights and obligations of Business Associate under Section 6 of this Agreement shall survive the termination of this Agreement and the Services Agreement.
(e) Interpretation. Any ambiguity in this Agreement shall be resolved to permit Covered Entity and Business Associate to comply with HIPAA, HIPAA Regulations and the HITECH Act.
(f) Relationship of Parties. To the extent that there is more than one Covered Entity covered by this Agreement, (i) that an entity is controlled by, or is under common control with, Whole Family Chiropractic, Inc., directly or indirectly, does not imply that Business Associate has a contract or other commitment from such entity in the absence of a Services Agreement between such entity and the Business Associate; and (ii) shall not imply any joint venture, agency, affiliation or other relationship such that one Covered Entity would be liable for the actions or responsibilities of another Covered Entity under any Services Agreement, other agreement or arrangement, or any other law or regulation.
(g) Notice. Any notices required or permitted hereunder shall be directed to the Covered Entity pursuant to the notice provisions of the Services Agreement.
(h) Miscellaneous. The terms of this Agreement are hereby incorporated into the Services Agreement. Except as otherwise set forth in Section 8 (e) of this Agreement, in the event of a conflict between the terms of this Agreement and the terms of the Services Agreement, the terms of this Agreement shall prevail. The terms of the Services Agreement which are not modified by this Agreement shall remain in full force and effect in accordance with the terms thereof. Each party to this Agreement hereby agrees and consents that any legal action or proceeding with respect to this Agreement or any interpretation of this Agreement without limitation shall only be brought in accordance with Section 31 “Choice of Law & Venue and Disputes” of the Service Agreement, i.e. the Review Wave Terms of Service Agreement. This Agreement replaces and supersedes any and all prior Business Associate agreements between the parties effective as of the date set forth above.The Services Agreement together with this Agreement constitutes the entire agreement between the parties with respect to the subject matter contained herein. This Agreement may be executed in several counterparts, each of which shall be deemed a duplicate original so long as each party has executed one counterpart; all of which counterparts collectively shall constitute one instrument representing this Agreement. A counterpart signed and sent by facsimile transmission or by electronic mail in portable document format (.pdf) form or transmitted by any other electronic means intended to preserve the original graphic and pictorial appearance of a document, will have the same effect as physical delivery of the paper document bearing the original signature. For purposes of clarity, the parties intend that the Service Order Form signatures and the consent and acknowledgment to the Terms of Service automatically incorporate the terms of this BAA without the need for separate signatures or legal consideration. No amendments or modifications to this Agreement shall be effected unless executed by both parties in writing.