ISSUE THREE ● FEBRUARY 2021
FEBRUARY CLIENT SPOTLIGHT
SCHOFIELD CHIROPRACTIC GROUP
Dr. Schofield has owned Schofield Chiropractic Group in Cedar Falls for the last 18 years. They see a wide range of patients with a mix of acute care and wellness. His practice currently has 3 doctors and will be adding a 4th in March!
They were looking for a solution to automate reviews, improve past inefficiencies, and increase response rates. Their two main goals were to 1) make it as easy and convenient as possible for patients to schedule with them and 2) improve front desk operations.
Now, patients can schedule with them any time of the day: mornings, afternoons, nights and weekends! They’re able to schedule appointments on the go, or even last minute.
By reducing the number of phone calls to schedule and reschedule appointments, the staff has more time to perform other tasks and undertake new initiatives they never had time for.
Dr. Schofield investigated numerous other software products, but found they were unable to be customized for the way they schedule or had other logistical issues that prevented them from using it. In his words, “Review Wave’s online scheduling and patient scheduling through “The Scheduling App” fit our needs extremely well and synchronizes with our EHR software, and best of all, was totally customizable for our scheduling policies and practices.”
Time is so important! Don’t waste it dealing with phone calls, scheduling changes and review requests. On average, an online scheduler will convert 3x more patients than a “request an appointment” form. Potential patients want the ability to actually schedule an appointment at their convenience, instead of just requesting one and hoping it gets approved.
Thanks for sharing your success story with us, Dr. Schofield and team!
We’re constantly optimizing our software to better fit your needs and to provide you with new, innovative ways you can make it easier for your team to run and grow your practice without any additional work.
We’ve created a way for you to create an unforgettable first impression on your new patients. And, first impressions are everything!
How to Create an Unforgettable First Impression on New Patients
First impressions are so important because we all know they last a lot longer than a moment! A first impression can stick with you for a lifetime. Some good, some bad, some really ugly! The first impression you make on a potential new client starts before they even show up for their appointment. By implementing these two simple steps into your practice, you’ll create nothing but a great first impression, and more importantly, will have those new patients sharing how great their experience was with friends, family, colleagues, etc.
Online Forms
We just released online forms that are completely customizable and new patients can fill them out directly from your website! Gone are the days of having to download a pdf, print out a form, fill it out by hand, and then just forget to bring it with you to your appointment anyway.
Check this out…When you use our online forms feature, along with our online scheduler and new patient campaign, here is what your new patient experience will look like…
- Your new patient schedules their OWN appointment THEMSELVES
- They get a text with a link to fill out all their forms
- The completed forms are linked to their contact in Review Wave and made available as a downloadable pdf for you
How cool would it be for a new patient to walk through your door for their first appointment and all their paperwork is already handled and you didn’t have to do a thing?! Pretty freakin’ cool.
Talk about a great first impression! You just made it so easy and convenient for them to attend their first appointment, they’ll definitely be back and share how easy it was with others!
*Screenshots taken from Key Chiropractic in Palestine Texas. Shout out to them! They did an amazing job at customizing their online forms!
Online Scheduling
So, now that you have so many satisfied new patients, online scheduling is essential to ensuring you keep a lasting impression.
Online scheduling offers convenience for both the patient and the practice. Take a tip from Dr. Schofield! With online appointment scheduling, the doctors and staff know exactly what’s on everyone’s plate for that day. The team can be prepared and focus their efforts on other projects
Online scheduling increases your patient satisfaction. Patients don’t have to wait until business hours to schedule an appointment. They can schedule whenever it’s most convenient for them.
Online scheduling helps fill up empty spots in your schedule. You can treat more patients per day just by giving people the capability to see your schedule on demand.
Patient-Preferred Way to Book Appointments
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HOW TO BE A LEADER IN THE FIELD
To become a leader in the field, you have to understand one very important thing…people crave experience. It doesn’t need to be this big, massive, festivalsized experience to make an impact on someone. Experiences happen every day; some big, some small.
When someone goes to Google a chiropractor near them, that’s an experience. Patients don’t want to spend countless hours trying to research everyone, they just want someone near them and someone trustworthy.
When a patient comes in for their very first appointment ever, that’s an experience. They might not be sure what to expect, and they may be nervous. They’re looking to you for help!
When a patient can’t figure out how to book an appointment on your website, and they’re in extreme pain, and you’re closed so they have to wait until tomorrow to call and book an appointment and hope that you’ll answer their call, that’s an experience…a bad one…
Offering a superior experience throughout the entire patient journey, from new patient, to existing patient, to reactivated patient, etc. is what will turn you from good to great!
Now, we have an experience for you…
We’re offering you and your team one on one time with our Review Wave pros to learn how to set up Every. Single. Feature exactly to your specific needs. We’ll help you create the personalized experience that your patients need. Sign up for one of our upcoming Immersions to take your patient experie nce to the next level: www.reviewwave.com/immersion
Here’s a few tips from our Client Success Team on how to maximize your online scheduling tool:
- Embed your scheduling form on your Google Ad and Facebook Ad landing pages.
- Add the link to your scheduling page on your Google My Business listing.
- Add the link to the Call-to-Action button on your Business Facebook page.
- Add the source name to your embed codes to track where patients are booking from.
- Map out your time off so that patients don’t book when you’re not in the office.
Making sure your online scheduling tool is easily visible on all platforms will ensure that your potential new patients can easily book an appointment in the least amount of steps possible. Convenience is a major driving factor for a patient when choosing a practice.
