We’ve all been here, to this awful place where time seems to stand still…it’s called being placed on hold. Isn’t it the worst?
One of the best ways to put someone in a bad mood is to ask them to hold. We all have busy lives, no one’s got time for that!
Our Web Chat gives your patients that instant gratification we all crave with a response right away. No waiting, no annoying elevator music!
Ensuring that your patients or potential new leads get a real-time answer, shows them that you care and that you value their time. This small change to your communication can increase patient loyalty and separate you from the other businesses in your area.
How Web Chats Is Changing The Patient Experience
Web Chats frees your staff from the overwhelming amount of phone calls, voicemails, emails, etc. with endless questions! And, here’s the game-changer…after the initial contact with the person chatting in, Web Chats will send them a follow-up TEXT MESSAGE. Your new lead and your team members don’t have to sit at their computer waiting for a response. You BOTH can respond at your convenience or while multitasking! Everyone can get back to that Harry Potter binge watching sesh.
What is everyone’s most valuable thing? TIME! Staff time is valuable. Your patient’s time is valuable. No one likes to waste time. Web Chats make communication convenient for everyone.
How It Works
Let’s walk through the new patient journey. A potential patient Googled “chiropractor near me” and landed on your website. They try to give you a call, but damn, your team is stuck on the phone and you missed their call…Your new lead is already looking at the next practice.
But, let’s say they landed on your website and you had a Web Chats widget. The potential patient could start a chat and ask whatever questions they had. Since you can customize the responses in your chat settings, your Web Chat autoresponder can respond immediately, making the initial contact with the lead while they’re still interested.
Your team can follow up when they have time and rest easy knowing that Web Chats can handle the initial conversation and questions. Web Chats will collect the leads cell phone number, so you can stay connected with them and carry on the conversation if need be.
Your lead is way more likely to respond to a text message than to wait at their computer!
Customizing Your Web Chat Widget
It’s easy to implement the default Web Chat widget because it’s already built out for you! But, you can take it to the next level by personalizing it with a flick of your wand. You can make it look, feel, and sound authentic to your practice and brand.
You can create saved replies through our app so you have the flexibility to respond in real-time or let the autoresponder help you out when it’s just one of those days. Web Chats becomes your new BFF. Always there when you need a helping hand!
Web Chats. Instant responses. Text messages. This is the future of communicating with your patients!
Pretty magical right? See it first-hand! Book a Demo to test it out.