Hello Everyone,As the story goes...Google makes yet another guideline change that you will need to understand. Here it is, straight from the horse's mouth:What does this mean and how does it affect YOU?Let's look at the 2nd bullet point."Don’t discourage or prohibit negative …
Yelp Says Just Don’t Ask
Yelp came out a few weeks ago blasting "reputation management companies" and people that use these companies. They went so far as to update their algorithm to try to "catch" businesses who are using reputation management companies. They sent letters to these management companies and to the …
Does Google Approve of Asking for Reviews?
How do you get Google Reviews? You improve your customer and patient experiences.Have you heard of "Google Customer Reviews". This is Google's own platform of asking verified customers of E-Commerce stores for feedback.So, while Yelp's stance is just say "no" to asking to for reviews, …
Kiosk Mode Example
Here's a great example from one of our users showing how they setup their waiting room with an iPad station to allow their patients to fill out the feedback request form.The request is still sent to their phone and email as usual. And the patient still provides the actual feedback …
New Review Feature – Review Snippets
We just recently discovered this new feature in the wild. Google is Displaying a snippet of a review that it deems relevant to the search term. Below you can see it in the 3 pack which is the first page of the google search results. What does this matter? Well for 1 you get an additional line of …
Yelp gets mean(er), Google & Facebook Updates
First off, the internet (and those that try to “control” it) is ever changing. Last month Yelp started to attack small businesses that were asking for reviews. While it has long been Yelp’s policy to not ask for reviews, until last week they really didn’t do much to fight it off, except filter …
Google Testing Video Reviews
Until recently, people could only load images to Google Maps. Videos, however, are far more trustworthy in validating social proof of the service and its patrons. Video reviews will be much harder to fake as well. Google video reviews will be held to the same standard as its usual review …
How to Handle Duplicate Google My Business Listings
Having multiple or duplicate listings can be the difference between ranking on page 1 and not ranking at all. For a single doctor clinic having a listing for your name and one for your business can also be a duplicate listing issue. We put together these quick steps to help you see if you have …
Genesis Integration
Review Wave now integrates with Genesis Chiropractic Software. …
Reviews Are Getting Even More Relevant
Reviews on Google, Yelp and Facebook or "the Big 3" as I like to call them, have been getting more and more important with each day that passes.Though the idea of online reviews is not new, the trust factor and acceptance rates of these features continues to grow.A number of business hate …