ISSUE TWO ● JANUARY 2021
JANUARY CLIENT SPOTLIGHT
ADVANCED SPORTS AND FAMILY CHIROPRACTIC & ACUPUNCTURE
As a child, Dr. Brad Woodle would go to his father’s chiropractic appointments and saw first-hand how important it is to have your spine in good health as it’s kept his dad working as an automotive machinist (which he’s still doing well into his 60’s!).
Dr. Brad’s hard work and dedication has led him to open 5 successful locations of Advanced Sports & Family Chiropractic & Acupuncture, and as of recently, a 6th location! But, he didn’t do it alone! His wife, Dr. Christina Woodle changed careers in 2009 from an associate professor of radiological sciences and the clinical coordinator of 12 hospital radiology facilities to become a Doctor of Chiropractic and Acupuncturist. She joined the practice in 2013!
On top of raising three amazing children! That’s what you’d call a #SuperMom. Together, along with their incredible team, they have been able to help countless other families get the care they need, be able to spend more time with their loved ones, and ultimately, give their patients a better quality of life.
Their favorite feature is being able to see the amazing feedback that the team and Doctors receive. They knew their patients were happy before using the Review Wave software, but being able to see and hear every day how they are changing lives and how much of an impact their team is making, has been so rewarding.
Between their 5 clinics, and now 6 offices, they should break 1,000 reviews total by the end of the month! Huge shoutout to these two for being such rockstar clients and an unstoppable duo!
INSIDE THIS ISSUE:
“Live” chat was a total disaster for most people that used it. Why? The team didn’t respond fast enough to the inquiry and the prospect left.
Our Website Chat changes the game. We have the prospect enter their name and contact information first, so even if they leave your website they don’t leave the conversation. Follow up messages are sent as an SMS so they can continue the conversation with you on the go.
Text messages have an open rate of 98%! That alone should tell you to be taking advantage of text messages. This new feature ensures that you never lose an opportunity to connect with a potential new patient, making your patient experience all the more effective and convenient.
Meet your brand new team member, CharlieAI. CharlieAI is available 24/7, is a hard worker and will provide your patients with an experience like never before.
You never have to worry about missing calls after hours, missing out on new patients because you were closed, or going through the headache of a call center EVER AGAIN.
CharlieAI is a new AI answering service, and will solve all of your phone call problems. You simply record a message like an answering machine, allow the caller to leave a message and the caller will get a follow up of the message. But wait… that isn’t new! And, so many people do not leave a message…
So why is this different?!?
CharlieAI will trigger one of two text messages to the caller; it will either recognize the patient calling and send them an existing patient follow up text message; or if it doesn’t recognize the caller, it will send them a new patient follow up text message.
Your callers will get a text whether they leave you a message or not! Your team can use the Review Wave App to receive any responses while on the go or when they get back into the office the next day.
How are these new features reshaping the patient experience?
Texting is the most widely-used and frequently used app on a smartphone. 73% of consumers wish more businesses texted them. These features give you the opportunity to build a stronger relationship with new or current patients. Isn’t communication the foundation of a successful relationship after all??
Besides improving your patient communication and making it more convenient for your patients to contact you, these features will convert more website visitors to new patients on the existing marketing budget you are already spending! Significantly boosting your bottom line.
You’ll be able to offer your patients a more streamlined and effortless experience. There will be no question as to why they should choose you over the practice down the street.
Are you ready to implement these game-changing features?
Clients are loving the brand new Elite package so much that we’ve decided to kick-off the New Year with a surprise…WE’RE EXTENDING OUR OFFER UNTIL JANUARY 31ST!!!
Anyone that upgrades to or signs up for the Elite package before January 31st will get everything for only $399/month (a $499/mo value). Saving you thousands of dollars a year.
Our brand new ELITE package includes all the awesome things you get in your current packages, PLUS the new features, and wait for it…PLUS A FREE IMMERSION. No f*%&ing way! Don’t miss out on this opportunity…
MEET OUR TEAM
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