It’s easy to focus all your efforts on attracting new patients, and while acquiring new patients is important, so is patient retention. What good is attracting new patients if you can’t retain them?
The probability of re-selling your services to an existing patient is 14x higher than the probability of selling services to someone completely new. But, all too often we don’t give enough attention to our retention efforts and just focus on the next, new thing!
When you think about it, it makes sense! One of the biggest challenges to getting someone to commit to care is establishing trust between you and them. Lucky for you, Review Wave makes reactivation campaigns so easy, you can literally reactivate patients in your sleep!
All you have to do is login to your Review Wave account, go to the ACCOUNT tab > AUTOMATION page. Turn on reactivation reminders, choose the frequency, enter the message, and then turn it on and let our automation software work it’s magic!
The hardest part is knowing what to say. The key is to make your reactivation messages short and fun. Most of the time people just get caught up in the hustle and bustle of life, but a fun and friendly reminder helps put a smile on their face and brings them back in!
Another key factor is to make them sound as personable as possible! Use jokes, language, slang, emojis, etc. 🤩 🤪🤯 that you use everyday with your patients. Adding your personality into the messages you send out to your patients is what makes them still feel connected to you, even though it’s all automated!
Here’s some of our favorite reactivation messages!
- – Hey [ContactFirstName] Where have you been? We miss you! Let’s get you back on schedule…What day are you available this week?
- – Oh 💩 ! Looks like you haven’t stopped by in a while! Contact us so we can get you back on track.
- – Are you ghosting us? 👻 We miss you! When are you available to come back in? – [BusinessName]
- – Saying goodbye is never easy to do…so let’s not do it! When can you come back in for an adjustment? – [DrFirstName]
- – Did you forget about us? We haven’t forgotten you! Come see us and get back on track! – [DrFirstName]
- – Bravo! You’ve earned a new badge! 🎖️ Longest streak without seeing us. 😢 Let’s change that…What dates are you available this week?
Want to learn more ways our software can help you elevate your patient experience to retain more patients? Book a demo!